You can rely on every aspect of our high quality standards. From our extensive range of services to our consistent product portfolio, you also stand to gain from short delivery times, outstanding product quality and a local partner service, focused fully on your needs.
This is all made possible by our 60 sales and service locations throughout the world. We also guarantee after-sales support with fast spare parts provision and effective service coordination from our experienced service engineers. Everything we do is synchronized for your machine.
Our service modules have been specifically set up to guarantee the reliability of your machine and increase its performance. And should anything unforeseen ever occur, we will make sure your machine is back up and running again quickly. From inspections and preventive maintenance, through optimization, all the way up to our emergency service – you are free to use any of our services individually or as a tailored process chain.
Service contact
Support. Immediately.
Online support: How to receive the relevant information and services quickly and comfortably
Really fast, really easy: This is where you can request support and repairs for specific Lenze products directly or order spare parts as well as retrieve technical data and documentation.
Simply enter the material number or scan the nameplate with our integrated scan function. You will then be shown at once all the support information you need.
Personal consultation over the Lenze Helpline
Do you have a question about the electronic and/or mechanical systems? Do you need on-site servicing? Or maybe you need some additional information about our services? Our experts will be happy to help you with these and many more queries in a personal talk.
You can get in touch with our specialists Monday through Friday from 8 am to 5 pm on this number: +49 5154 82–1111
Or send us a message by email to:
service.de(at)lenze.com
Nobody repairs Lenze devices better than we do.
Original repairs from Lenze
In some cases, the fast repair of a high-quality Lenze drive may be a good alternative in terms of quality and economics to replacing the complete product. This helps you minimize costly downtimes in cases of emergency and means that you don’t have to keep large stocks of spare parts.
The services of Original Repair at a glance
This way you get the best solution for a repair or a new product quickly and efficiently.
Condition Check | Repair | Express Repair | New quotation |
Technical inspection
| Complete repair / | Extension of the repair | Offer for a new product |
Why original repairs from Lenze are best
Lenze repairs have a number of intrinsic advantages over those done by “small workshops” and these are advantages you don’t want to miss.
Do you have any further questions?
If so, simply get in touch with our experts. You can contact us Monday through Friday from 8 am to 5 pm at this number: +49 5154 82-1111
Or send us a message by email to:
service.de(at)lenze.com
Maintenance with a plan
Thinking ahead to ensure your machine’s availability
So as to ensure maximum machine availability, our maintenance package includes additional services that proactively safeguard your operations. We analyze your requirements together and come up with customized concepts based on our many years of expertise in this field.
Do you want to return goods to us?
RMA return material authorization with advance notice
The advance notice of your return with an RMA (Return Material Authorization) offers a number of advantages. Even before shipment or collection, you have the opportunity to report transport damage, defective, wrong or missing products to us. This kind of returns management allows us to take back goods in a structured manner and implement a quick and easy identification and processing of returns. This means you benefit from the fastest and best possible service, even when something has gone wrong.
Clarity
Substitute deliveries can be organized with you in advance and linked directly to your return delivery.
Effectivity
Registered goods can be diverted by us directly into the correct channels and help save on any time-consuming inquiries.
Planability
Binding agreements on collection and delivery service or scheduled delivery by courier service, if you so wish.
Professionalism
Analysis of the damage found, including consultation if you so wish. Make the most of our experts’ knowledge of applications!
Flexibility
If a repair proves to be impossible or does not make sense, we can reproduce your individual Lenze product (as agreed).
Promptness
If the Lenze repair or reproduction isn’t fast enough for you, we also offer these as a Lenze express service.
Do you have any further questions?
If so, simply get in touch with our experts. You can contact us Monday through Friday from 8 am to 5 pm at this number:
+49 5154 82-1111
Or send us a message by email to:
service.de(at)lenze.com
Fast help, 24 hours a day
24/7 Lenze expert helpline
Faults occur outside of normal office hours too! Which is why you can also rely on us seven days a week, 24 hours a day in an emergency.
Call the number shown below from anywhere in the world to talk to a Lenze expert: 008000 24 46877 (008000 24 hours).
For the maximum availability of your machine
- Worldwide 24-hour expert helpline
- Available for you 24/7, 365 days per year
In more than 30 countries: Details of your local contact person can be found here! - Team of experts for Germany: 20 service technicians and engineers
- 24-hour delivery service for available Lenze products
- Urgent fitting/repair service – management of logistics and direct courier processing
- On-site incident management and fault analysis: 8D cause analysis